FAQ

Frequently Asked Questions (FAQ)

1. What is WebGenius?

WebGenius is a digital marketplace offering GPL-licensed themes, plugins, scripts, and other web development resources at affordable prices.

2. Are your products legal?

Yes! All our products are 100% legal under the GNU General Public License (GPL). We do not sell cracked or nulled software.

3. Do you provide product updates?

Yes, we regularly update our products. Customers with active memberships receive free updates.

4. How do I download a purchased product?

After completing your purchase, you can download the product from your account dashboard under the “Downloads” section.

5. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and local payment gateways (if applicable).

6. Can I request a refund?

Refunds are only provided if the product is completely non-functional and we are unable to resolve the issue. Please review our Refund Policy for details.

7. Do you offer customer support?

Yes, we provide support for installation and general product guidance. However, we do not offer customization or direct developer support.

8. Can I use your products on multiple websites?

Yes, since our products are GPL-licensed, you can use them on unlimited websites without restrictions.

9. How do I report an issue with a product?

If you face any issues, contact us at [email protected], and our team will assist you as soon as possible.

10. How can I stay updated with new products and offers?

Subscribe to our newsletter and follow us on social media for the latest updates, new product releases, and exclusive discounts.

📧 Need more help? Contact us at [email protected] or visit our website webgniuss.com